Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you use the Carvo platform, including:

• Contact Information: Full Name, Email Address, and Phone Number.
• Verification Data (KYC): Identification documents such as Identity Proof and Driving License to ensure platform safety.
• Payment Information: Processed securely via trusted third-party payment providers.
• Usage Data: Device information, IP address, and how you interact with our application.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing, managing, and maintaining car rental services and bookings.
• Verifying identities (KYC) to ensure the safety and security of all users.
• Processing transactions and sending important booking confirmations and receipts.
• Improving our customer support, app performance, and overall user experience.
• Responding to legal requirements, preventing fraud, and protecting our rights.

3. Data Security & Retention

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely using industry-standard encryption protocols. We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

4. Data Sharing

We do not sell, trade, or rent your personal information to others. We may share data with trusted third parties (such as Supabase for database management or Payment Gateways for secure transactions) who assist us in operating our services, so long as those parties agree to keep this information strictly confidential and secure.

5. Cookies & Tracking

We may use cookies and similar tracking technologies to track the activity on our application and hold certain information. You can instruct your device or browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Your Rights & Account Deletion

You have the right to access, correct, update, or request deletion of your personal information stored with us at any time.

• In-App Account Deletion: You can permanently delete your account and associated data directly from the Carvo app. Simply go to My Profile > Delete Account and confirm the action. Upon deletion, you will immediately lose access to your account and bookings, and your data will be queued for removal from our active databases.
• Manual Requests: If you are unable to access the app or wish to exercise other data rights, please reach out to our support team using the contact details below.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.